- May 19, 2026 | 2:15 PM - 3:15 PM
- Franklin C
Session # 19 - 5-Star Nursing Communication: What Excellence Looks, Sounds, Feels Like
The presenters will explore what excellence looks, sounds, and feels like in patient interactions. Learn practical strategies to elevate communication, clarity, and connection. Leaders will gain insights from a CMS 5-Star nursing communication health system to drive measurable gains in safety, clinical, and experience of care outcomes.
