Hank Drummond PhD, RN

Enterprise Chief Nurse Executive Divisional Senior Vice President

Cross Country Healthcare

Hank’s career has spanned Chief Nursing Officer, Chief Nurse Executive, professor, author, and national speaker—giving him a rare, 360-degree view of how empathy directly impacts patient safety, clinical performance, workforce resilience, and outcomes. As an Advisory Board member for The Joint Commission and Editorial Board member for the International Nurses Periodicals, he helps shape national standards for quality, safety, and professional practice. His work bridges the emotional demands of caregiving with the systems that govern it—making him uniquely qualified to translate empathy from an abstract ideal into a measurable, sustainable clinical competency that strengthens care delivery, culture, and clinician well-being.

St. Joseph’s Hospital School of Nursing – Nursing; Ottawa University - Healthcare Administration; Concordia Seminary and University- Divinity and Leadership; Canterbury University – Organizational/Nursing Leadership

Sessions